GM Calls back

At 10:40AM today I got a call from Larry Beckham at GM. He apologized for not calling me at the time we had set up. He then told me that the case was considered closed as my seats were now working as per the bulletin that Chevrolet put out. I told him that I felt like that bulletin was created because they can't figure out how to get the seats working right. He assured me that was the way all Chevrolet vehicles were working and that was the design they were using. I disagreed with him but then told him this case was far from closed as I still had problems that had not been fixed, such as the random NAV unit reboots as well as the power-point issues with the cell phone charger. He asked me if the OnStar was working properly I told him that it was but that I had not really used it. I then asked him to what end do we stop repairing this vehicle. He stated we stop when its fixed, I then told him that I have no confidence that this vehicle will ever get fixed and that it was time to discuss replacing this one with another one like it. I told him that under Missouri's lemon law that this vehicle had been in the shop 4 times all for electrical problems which the state AG considers the same problem. I then said that we are just days away from meeting the other qualification for lemon of 30 days or more in the shop for repairs. I told him I felt at some point customer satisfaction needed to come into play and that if we needed to get someone higher up than him to make that decision that's what we should do. He then told me he was the District Specialist for customer service and it was his decision to make. Mr. Beckham then asked me to hold on while he called the dealership. After a few minutes Mr. Beckham got back on the line and that he had just talked to my service adviser Justin who had confirmed to him that my vehicle had indeed been in the shop 4 times as I had said and he wasn't sure how many days but estimated it too be 2 weeks I told him 18 days to be exact. He told me that there were indeed problems with the vehicle that needed to be addressed as well as some shortcomings with the dealership. I told him that "ANYTHING" he could do would be appreciated. I also told him that I felt that buying a new car was supposed to be exciting and what I would consider a happy time but this experience has left me severely wanting for that. He then set up an appointment to call me back on 10/2/09 between 11AM-1PM so he would have time to call the dealership up to discuss options. I told him to make sure he didn't forget about the appointment and he stated he would put a sticky note on his monitor to make sure I was called back. I thanked him and we hung up.